Title VI Policy. DART is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of , as amended. The DART customer service staff is responsible for the day-to-day operation of the program and receives and investigates Title VI complaints that come through the complaint procedures process.
Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with DART within days from the date of the alleged discrimination. Complaints may also be sent via email to: dart ridedart. DART will provide appropriate assistance to complainants who are limited in their ability to communicate in English. In instances where additional information is needed, they will contact the complainant by phone or in writing.
Failure of the complainant to provide the requested information by a defined date may result in the administrative closure of the complaint or a delay in complaint resolution. The customer experience manager will review and investigate every complaint promptly.
Reasonable measures will be taken to preserve any information that is confidential. At a minimum the customer experience manager will:. Upon completion of the investigation, the customer experience manager will complete a final report for the DART chief planning officer. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately.
The complainant will also receive a final report including any remedial steps. The investigation process and final report should take no longer than 20 business days. The customer experience manager shall maintain a log of Title VI complaints received, including date the complaint was filed, a summary of the allegations, the status of the complaint and actions taken by the DART in response to the complaint.
